Every store event deserves a notification
Switch on any ready-made event with one click, and create your own via webhooks.
New order
The moment a new order is placed in your store.
Order status change
Processing, shipped, delivered — each status has its own message.
Payment complete
As soon as a payment succeeds for any order.
Customer notes
When a new customer note is added to an order.
Subscriptions
Renewals, expiries and every subscription status change.
New user
An automatic welcome message on every new account.
Login & OTP
Verification codes for logins and sensitive actions.
Custom events
Fire a notification from any external system via webhook.
Notifications that work for you around the clock
Connect your store once, customize your copy, and let Mersal handle the rest reliably.
A template per event & channel
Edit every notification’s copy per channel — in Arabic or any language your customers speak.
Dynamic variables
Customer name, order number, total and tracking number slot themselves into every message automatically.
Automatic channel fallback
If a WhatsApp message can’t land, it is resent automatically over SMS or Email so your customer never misses out.
Instant admin alerts
Alerts for you and your team on every new order or important event, so you act at the right moment.
Full activity log
Every notification is logged with its status — sent, delivered, read — plus timestamp and channel.
WordPress & WooCommerce
An official plugin that installs in minutes, works with any theme, and links to your Mersal account with one key.
Write the template once — it personalizes itself for every customer
Drop variables into your copy and Mersal swaps in each order’s and customer’s data at send time. Try it yourself:
Hi {{name}}, good news — your order {{order_id}} is now {{order_status}}. Tracking number: {{tracking}} — thanks for shopping at {{site_name}}.
Available variables: customer name, order number, status, total, tracking number, store name and more.
Up and running in three steps
Connect
Install the official plugin and link it to your Mersal account with one API key.
Enable & customize
Pick which events fire notifications and edit their templates with dynamic variables.
Sit back & watch
Notifications send themselves — you just watch the log and the reports.
Subscribe to this add-on on its own
A standalone add-on with its own gateways — no membership plan needed. And if you are already on a Mersal plan, it is included at no extra cost.