We believe in transparency and absolute satisfaction. Mersal gives you the ability to evaluate the platform — including demos, documentation at docs.mersal.it, and direct help from our team — before purchasing any paid plan.
Who We Are
Our website address is https://mersal.it.
Mersal is a multi-channel bulk-messaging and marketing-automation platform — SMS, WhatsApp, and Email campaigns, CRM, automation, and AI tools — operated from Cairo, Egypt.
You can reach us any time at [email protected].
1. Evaluate Before You Upgrade
Before paying, you can explore the platform, review our guides, and contact our team for a walkthrough of any feature. By upgrading, you acknowledge that you have had ample opportunity to evaluate Mersal’s services and confirm they meet your business requirements.
2. Refund Policy
Because you can fully verify the platform before purchasing, paid upgrades are considered final. This allows us to guarantee fast, robust server resources for our active clients. We remain fully dedicated to your success and offer continuous technical assistance to resolve any operational challenge.
Specific Exceptions (Eligible for Refund)
- Duplicate payment: if you accidentally make a duplicate payment for the same order, the duplicate amount will be refunded.
- Payment method concerns: if there are doubts or security issues with the payment method used, we reserve the right to investigate, and will issue a refund where the payment is determined to be problematic.
- Service inaccessibility: in the rare event that we cannot provide you with access to the service for reasons related solely to our system, a refund will be issued.
Strictly Non-Refundable Cases
Meta/WhatsApp account bans: because the Service operates through your custody of your own WhatsApp numbers, Mersal holds zero liability for any block, ban, or suspension imposed on your numbers by Meta/WhatsApp due to consumer reports or policy violations. No refunds or partial credits will be issued if your WhatsApp account is banned by Meta or suspended by Mersal for breaching the Anti-Spam Policy.
3. WordPress Plugin Disclaimer
Issues arising from your own website environment (plugin conflicts, theme issues, or server settings) are not the responsibility of Mersal. Our commitment is to ensure the proper linkage of the API between Mersal and your site and to confirm that messages can be sent successfully; setup guides are available at docs.mersal.it.
4. Chargeback and Dispute Policy
By agreeing to these terms, you waive your right to file a chargeback or dispute with your bank, card provider, or payment processor, except in the circumstances specifically outlined above. Any chargeback initiated in violation of these terms will be considered a breach of this agreement, and Mersal reserves the right to contest it and present this agreement as evidence.
5. Acceptance of Terms
By using Mersal’s services and proceeding with any payment or upgrade, you confirm that you have read, understood, and agree to abide by these terms.
We’ll help you get set up — free
Our team is happy to help you connect your channels and verify message delivery before you consider upgrading. Contact us at [email protected].