This Payment Policy outlines the rules governing billing, subscription payments, and credit purchases on the Mersal platform.
Who We Are
Our website address is https://mersal.it.
Mersal is a multi-channel bulk-messaging and marketing-automation platform — SMS, WhatsApp, and Email campaigns, CRM, automation, and AI tools — operated from Cairo, Egypt.
You can reach us any time at [email protected].
1. Supported Payment Methods
- Credit and debit cards (Visa, MasterCard).
- Local electronic mobile wallets in Egypt (Vodafone Cash, Orange Cash, Etisalat Cash).
- InstaPay bank transfers (inside Egypt).
2. Service Activation Speed
- Cards and online gateways: instant activation upon successful transaction.
- Mobile wallets and InstaPay: manual or semi-automated activation within 24 hours maximum.
3. Subscription Billing Terms
- Recurring plans renew at the end of each billing period.
- You can cancel your subscription at any time from your dashboard.
- Upon cancellation, your premium access remains active until the end of the current prepaid billing period.
4. Credit Packages
Message-credit purchases are one-time transactions activated on your account immediately after confirmation, with no recurring fees.
5. Data Security and Payment Providers
Mersal does not store, archive, or directly process your card details on its servers. All payments are encrypted and processed through PCI-DSS-compliant payment gateways (including Kashier), and are governed by the respective provider’s terms and privacy policy.
6. Refunds and Disputes
All upgrade payments and subscription transactions are final and non-refundable, except as explicitly outlined in our Refund Policy.